Preferences towards learning are changing fast. Training and formal classroom sessions are giving way to mobile and e-learning solutions. One of the key reasons behind these trends is the changing nature of modern-day work– characterised by greater mobility, diminished lines between personal and   professional time, and greater reliance on tools and technology. The rapid introduction of Gen Y into the workforce is contributing to these trends. As a consequence, organisations find themselves with the need to move away from traditional approaches.

Expectations from the management from the learning function have also changed. Management are looking for tangible impact of spend on learning, and the connection between learning and business strategy. Senior business leaders are also paying particular attention to learning interventions in specific customer-facing functions, such as sales, project management, and other client-based roles. In addition, there has been a conscious shift in the management’s focus from pure delivery to other learning areas, such as engagement and impact. This is a step in the right direction because the maturity of the function is now led by the business leadership in organisations.