People Matters

The Invisible Industry

By Ester Martinez, Managing Editor

Mar 15th 2011

When we thought of writing a story about the HR industry in India we did not realize the complexity that this task will entail. This hugely fragmented, complex, and diverse industry is where client organizations and service providers aim to partner for a common goal - to equip organizations with their people needs to cope with the rapid growth. The ‘Industry of HR’ is estimated to be more than INR 10,000 crores and growing at a rate of 14%. As we go along, we will see huge transfor... Read more »

Cover Story: The Industry of HR

By Ester Martinez, Gautam Ghosh & Rajlakshmi Saikia

Mar 15th 2011

Defining the ‘HR Industry’ is a challenging task, not only for the reason that there is no standard definition set one can refer to, but also because the dynamic and fragmented nature of the industry makes a unanimous classification almost impossible. In this story, People Matters attempts to create a framework for this industry and share opinions from practitioners, industry players and expert professionals, to bring transparency and tangible information to the buyers in this indu... Read more »

Cover Story Interview: Krish Shankar

Mar 15th 2011

We need solutions that are customized to the Indian reality - Krish Shankar, Director HR, Bharti Airtel LimitedWhat is driving the growth of the HR industry?Few years ago, organizations felt a need to relook the role of HR. They needed HR professionals to take on the business partner role and to co-create the people strategy. However people were not ready to do these roles. They were jack of all trades, from training to compensation and transactions. These transactions used to take up a lot of... Read more »

Cover Story Interview: Aquil Busrai

Mar 15th 2011

It’s time to put the H (human) back in HR - Aquil Busrai, CEO, Aquil Busrai ConsultingHow have you seen the HR services market change over the last few years?A tectonic shift has happened over the last few years. Earlier in HR services there were few firms that specialized. For recruitment & assessment of leaders there were the MNC firms. They were followed by large local players and then there were the low end of the market. For compensation related services we would turn to Hewitt ... Read more »

Cover Story Interview: Balaji Ganesh

Mar 15th 2011

Investment in HR Technology in India is still too low - Balaji Ganesh, CEO, AdrenalinWho is the primary buyer of HR technology in Indian firms? Does it differ between small/medium firms and large firms?The primary buyers varies basis the size of the company and the level of automation currently prevalent in the company. However the influencer for HR Technology in all the cases remains the HR Head. The buyer for small & medium sized companies is the CEO and in case of large firms it is t... Read more »

Cover Story Interview: Andrew Baillie

Mar 15th 2011

Who is the primary buyer of HR technology in Indian firms? Does it differ between small/medium firms and large firms?Indian firms, both SME and large, mirror global organisations in that HR Technology procurement is led by HR but supported by IT. IT usually validates Security, Performance, Disaster Recovery etc whilst HR assesses functional capability.What is the size of the industry of HR technology? Who are the players? How rapidly is growing? What are its unique characteristics in India?The... Read more »

Cover Story Interview: Pankaj Bansal

Mar 15th 2011

The market is ripe for consolidation - Pankaj Bansal, CEO & Co-Founder, PeopleStrongWhat is your estimate of the HR services industry in India currently?The HR consulting market is about Rs. 250 to Rs. 300 crores. The Recruiting industry is $ 1 billion (about Rs.4,500 crores). The HR technology and the process outsourcing market have still not been defined.Where do you see the industry growing?I segregate the industry into four parts – The Consulting industry (high value, projec... Read more »

Cover Story Interview: Debabrat Mishra

Mar 15th 2011

The HR consulting industry is facing a credibility gap - Debabrat Mishra, Startup Entrepreneur, Led HR consultingfor MNCs across South Asia and Middle East.How has consulting market changed over the last few years?In the HR consulting space the Data services (salary surveys, benchmarking and job descriptions) still account for more than 50% revenue of the large HR consulting firms. In the other services (which can collectively be called the HR advisory space) until 2007 the Performance Consult... Read more »

Cover Story Interview: Dhruv Prakash

Mar 15th 2011

Organizations are choosing horses for courses - Dhruv Prakash, MD, India, Leadership & Talent Consulting, Korn/Ferry InternationalWhat is your view of the HR consulting and services industry?The industry can be divided into three sectors: HR Consulting comprising HR advisory firms, Recruiting firms and Leadership development firms. The market size for HR Advisory and Leadership consulting would be Rs. 450 crores approximately. Then there is the HR Technology market and the HR Outsourcing m... Read more »

Cover Story Interview: Deepak Dhawan

Mar 15th 2011

The conversation has changed from process to outcomes - Deepak Dhawan, CEO & Founder, TalentonicHow will you define the HR Industry?I look at the industry in the traditional way in 4 quadrants:Training & Development – This is a 2.3 trillion Industry globally, data for India is not available but the numbers in India are very large as it includes all training from the bottom of the pyramid, to technical, functional, behavioral training and even leadership training. This industry is... Read more »