With the rise of next-gen technologies and new workplace trends setting in, workforce expectations have changed significantly. And this has added to the woes of employers to attract, engage, and retain top talents across industries like never before. Majority of organizations have been reactive to this shift although the top organizations embarked on a journey of mobility and culture of flexibility. For employees, getting engaged at work just like the way they connect with consumer products and services necessitates differentiated experiences. Organizations that offer those experiences stand to gain in terms of higher productivity, job satisfaction, competitive advantage, and increased revenue.
So do you ensure your employees are engaged in their entire journey that they take with your companies? According to McKinsey, it requires a human-centric approach to grasp an employee’s needs and desires to create those moments that truly matter in their day, year, and career. Engagement, as the advisory company Gallup describes, is meeting the basic psychological needs that employees need to perform their work well. This also includes emotional and social needs. This is where the role of talent professionals come in.
Let’s take a look at what experts have to say about employee engagement and experience.