"Those who do not remember the past are condemned to repeat it" – is a quote attributed to George Santayana. Organizations would serve themselves if they paid heed to him.
An organization that has been around for a while will go through its own life-cycle and the learning thereof. If public memory is proverbially short, then organizational memory is arguably even shorter. The shuffling of teams, coming and going of incumbents, and change in leadership creates leakages of many kinds. First, the tacit knowledge around a role or a task gets permanently lost. Second, experiences get lost, particularly those which give a sense of what works and what does not, and what circumstances create effectiveness. Most organizations do not have a very robust method of mitigating this risk. A brief handover is ceremonially provided for at best, which may be done equally unceremoniously. Irrespective of the diligence of this process, this is at best a rudimentary effort to map the experien...
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