Suresh Randadath, is a senior architect working for CSG, one of the world’s leading providers of business support solutions. At CSG, he specializes in delivering business-support solutions for communication service providers. He has three decades of experience in software solutions delivery, managing both technology and people across geographies. While his main focus is the technical aspects of software delivery, he has keen interest in studying the organizational behaviours that shape people's character. He is a keen student of motivational theories that shape high performing individuals.