Unveiling a suite of mobile solutions designed to empower hospitality employees, Singapore based mobile learning startup named Boost officially launches today.
“The globalization of travel has seen massive disruption in the hospitality industry, leading to the emergence of new tourist profiles, growing guest expectations often led by the increased use of social media, more competition and changing employee habits among other changes.
Yet the way we train, manage and develop our employees has stayed largely the same, with most hotels relying on traditional classroom-based learning, inefficient recruitment processes and outdated organizational practices,” says Allan Taylor, Managing Director and Chief Commercial Officer (CCO) of Boost.
To improve the way the employees in hospitality are trained and managed, Boost was created to provide a solution for hotels to connect all of the dots, from learning and upskilling to performance measurement, assessment, team organization, and recruitment – from the individual to enterprise level.
Allan Taylor shares, “We now have a solution that will empower employees to provide better service, and leaders will have the tools needed to organize and lead better, resulting in happier staff (improved staff retention) and better guest loyalty/satisfaction levels”.
Available on both Android and iOS mobile devices and accessible anytime, anywhere, Boost is currently in use by 225+ hotels throughout the Asia Pacific region. It is teaching over 20,000 hotel employees the vocational and language skills needed to provide superior guest service and excel in their hospitality careers.
Some of its key offerings include Boost Profile, Boost Voice and Boost Skills among other.
While through Boost Voice it is teaching employees English and / or Mandarin language skills using content that is department specific and developed by hoteliers, Boost Skills provides self-paced lesson plans designed to improve service delivery standards and consistency across both disciplines. Besides a learning solution it also offers a CEFR-aligned recruitment and screening package that allows HR teams to accurately screen the first line of applicants for suitability, identifying candidates who are then able to move on to the next stage of the recruitment process.
Boost is headquartered in Singapore, with offices in Indonesia, Japan, Thailand and China, with R&D centers in Singapore, Vietnam, Canada, and China.