As multinational captives in India are moving up the value chain, they are increasingly hiring for high-end processes compared with basic back-end work, customer service or call centre operations. According to head hunters most of the basic and voice roles are moving to locations like Philippines, Malaysia, Egypt and Canada which have evolved in the past few years. Headhunters say Indian captives of leading corporates like Standard Chartered, HSBC and Capgemini have moved up the value chain and are now creating more skilled jobs in India. Scope International, the wholly-owned captive of Standard Chartered Bank in Chennai and Bangalore, has moved from being a cost-effective venture for the group to becoming an integral part of its operation. More so the captives are hiring temporary workers as against permanent employees in a shaky economic scenario. The demand for temporary professionals has increased by 20% quarter-on-quarter, compared with a flat growth for permanent jobs.

Source: The Economic Times