Best Employer 2.0, DHL Express
DHL Express (India) Pvt. Ltd., Industry: Transportation/Logistics, Year of Incorporation in India: 1979, Total number of Employees: 1,773, HQ City: Mumbai
Since customers determine our business success, our customer servicing teams adapt an Insanely Customer Centric (ICC) culture - R.S. Subramanian, Country Manager, DHL Express India
Culture is one of the most defining characteristics of a good employer. Managing people respectfully with unwavering focus on results defines the company’s culture very strongly.
Talking about leadership development, R.S. Subramanian, Country Manager, DHL Express India, said, “Leadership at all levels is an absolute critical factor. The focus is on frontline teams as they create the maximum value for the organization and are the building blocks of the company’s culture. Focusing on developing their skills, giving them good career opportunities is our main priority. Since customers determine our business success, our customer servicing teams adapt an Insanely Customer Centric (ICC) culture.”
Another programme to enhance leadership development is the Certified International Manager (CIM) program - designed to transform leadership thinking for the 21st Century. It is designed to create a team of DHL Express Managers who are inspired and capable of delivering 21st Century Leadership, driving the highest levels of performance and results across the business. Since its launch in December 2012, over 290 managers in India have been trained in CIM. “If I have to explain the leadership and management philosophy of DHL, I would state five guiding principles that we follow. First is teamwork and AS ONE we can make a strong team. We can produce greater results collectively than individually. Second is to produce great results without compromising on respect. Third is to focus on the bottom line and build a profitable network. Fourth is our FOCUS - motivated people, great quality service, loyal customers and finally focus on leadership development.”