International HR Day 2023: Is HR becoming a tech-powered job?
In this era of unprecedented technological advancements, the world of HR is undergoing a profound transformation. Powered by cutting-edge tech innovations, HR professionals now have the tools to deliver fast, precise, and data-driven solutions that cater to the evolving needs of organisations. These forward-thinking practitioners, armed with their tech-savviness and versatile skill sets, are at the forefront of this revolution. As we celebrate International HR Day, we take a look at the role of HR in an organisation, how HR is evolving into a semi-tech job and the impact of AI on employee satisfaction, organisational growth, and future readiness.
HR is essential to navigate through changes
HR professionals are the backbone to support sustainable growth for an organisation when industries are going through a constant change.
Rikant Pittie, Co-Founder, EaseMyTrip says that the travel industry is very dynamic, and it's important to adapt quickly to remain competitive. “Our HR team is essential in helping us navigate these changes and build a team capable of thriving in this industry. As we look towards the future, we are excited about the evolving HR technologies that will help us further enhance our organisational practices and create a more efficient and productive workplace that is determined towards success,” adds Rikant.
In a future driven by disruptions, innovation, and changing workforce expectations, the role of HR is critical in ensuring that organisations are future-ready from a talent enablement and talent satisfaction perspective. “Thoughtful, creative, and agile talent practices will be key to building high-performing, diverse, and socially responsible organisations,” says Nikhileshwar Singh - People Leader - India and the Philippines, FIS.
HR leaders are vital for shaping the success of organisations. They unlock true employee potential, enabling individuals to flourish and businesses to thrive. “The workforce is the lifeblood of an organisation, and HR ensures that it is always healthy and running smoothly by maintaining diversity, equity, and inclusion in the workplace,” says Sumit Sabharwal, CEO of TeamLease HRtech.
HR has evolved enormously, and the pandemic ensured this evolution was further fast-tracked. Today, HR is a core function, without which businesses wouldn’t function to their optimum potential. “In the ever-evolving landscape, HR continues to demonstrate itself as the trusted partner to the business in enabling growth, taking care of BCP, ensuring employees’ well-being, and paving the way to build a resilient and flexible workforce of the future. HR is playing an imperative role in decoding, managing, and enabling disruption, preparing, and responding to ambiguities that lie ahead through forward-looking org design, upskilling/reskilling employees, diverse talent, building succession, ensuring engagement, and overall productivity of a happy workforce that remains market relevant,” says Rajesh Rai, Vice President – People Team and Head of Human Resources, India, GlobalLogic.
“On this International HR Day, we celebrate the remarkable evolution of HR and its pivotal role in shaping the future of work. Today, HR goes beyond traditional boundaries, transforming into a strategic partner that drives organisational success. We prioritise fostering an inclusive work environment, nurturing employee well-being, and embracing digital HR transformation to enhance efficiency and agility. These practices have revolutionised the way we work, making us more adaptable, engaged, and future-ready,” says Ajay Ambewadikar, HR Head – APAC Region, CNH Industrial.
New-age technology like AI, machine learning, and big data analytics can increase their effectiveness by helping them to streamline processes and make data-driven decisions.
“These technologies offer us opportunities to enhance our practices, foster a culture of learning, and empower our employees to reach their full potential. We believe HR technologies are vital to the future of HR,” says Santhosh Reddy, CTO & Co Founder, ShakeDeal.
The rise of AI heralds a revolutionary era
AI empowers HR departments through automation and a strategic focus. It can reshape HR operations, optimise performance management, onboarding, and foster vibrant employee communities. Beyond efficiency gains, AI redefines employee experiences from recruitment to talent management, driven by data-driven decisions. Bulbul Ray Nathan, Chief People Officer, expresses excitement, stating, "We are thrilled to be part of this era of technological innovation." HR professionals embrace AI's power, unlocking workforce potential and propelling organisations to success in the digital landscape.
By harnessing the power of AI and ML, HR professionals are equipped with unprecedented capabilities to make data-driven decisions. “These advanced technologies enable us to streamline recruitment processes. The rapid adoption is enabling functions such as Human Resources Management to streamline processes, boost efficiencies and increase productivity. The integration of artificial intelligence with HRM practices is redefining the way organizations engage with their workforce and their capabilities to analyze data, predict scenarios, and take appropriate action,” says Pooja Madappa, Global Vice President- HR at Netradyne.
Automation is a key benefit of AI in HR, streamlining tasks like resume screening and candidate shortlisting. This saves time and resources while ensuring objective evaluation, empowering HR professionals to focus on high-value activities and enhancing the talent acquisition process. The true magic lies in combining human expertise and AI-driven insights to foster an environment where productivity soars and employee well-being thrives,” says Anand Kabra, Chief People Officer, Apexon.
AI for enhanced employee satisfaction and organisational growth
There are several ways in which AI can provide assistance to HR professionals to offer enhanced employee satisfaction and organisational growth. For instance, employee engagement, predictive analytics, personalised recommendations, workload optimisation, and skill gap analysis.
AI-driven algorithms possess the capability to analyse vast amounts of data, enabling businesses to gain valuable insights into workforce dynamics. “This wealth of information empowers HR leaders and organisations to proactively identify trends, patterns, and potential challenges that impact employee satisfaction and retention. AI has the potential to help businesses reduce turnover and increase productivity by predicting employee needs,” says Vikas Kakkar, Founder of Amara.ai.
“AI empowers HRs to take a data-driven approach to talent management, enabling them to make informed decisions, tailor interventions, and create a work environment that fosters employee satisfaction, engagement, and productivity. By strategically engaging with employees at crucial touch points throughout their employment journey, it identifies individuals who may be disengaged or at risk of attrition. AI ensures that every employee's voice is heard, whether they are working in the office or remotely,” adds Kakkar.