When IBM’s supercomputer, Deep Blue, defeated the reigning world chess champion Gary Kasparov in 1997, it fuelled the already burning conversation – ‘Can machines be smarter than humans?’; ‘Can machines replace humans?’. For this wasn’t a machine from the industrial revolution which was capable of doing mechanical work like lifting heavy material or pulling metal worth metrics of tons, this was a machine with cognitive abilities. Albeit programmed just to play chess, it was a big reminder that machines could be programmed to think and act like humans. Knowledge work, something on which humans had a sense of entitlement, could now be automated.
Almost two decades since the ‘Man vs. Machine’ chess match, automation of knowledge work has been recognized by McKinsey as one of the 12 Disruptive Technologies that will reshape the future of work.
Organizations are widely using machines with artificial intelligence capability at the...
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