Article: Innovation, operational excellence key to great customer experience: Newgen CEO


Innovation, operational excellence key to great customer experience: Newgen CEO

Virender Jeet, the chief executive officer of Newgen Software, shares his vision for digital transformation, highlighting innovation and operational excellence as keys to success in achieving a great customer experience.
Innovation, operational excellence key to great customer experience: Newgen CEO

In today's dynamic and fast-paced business world, keeping up with the latest industry trends and customer expectations is crucial to success. Newgen Software's CEO, Virender Jeet, recognises the importance of innovation and operational excellence in achieving this goal. With over 26 years of experience at Newgen, Jeet has been a driving force behind the development of the company's digital transformation platform, NewgenONE. This platform helps businesses to automate hundreds of processes and applications and drive enterprise-wide transformation.

In this interview, Jeet discusses the challenges and opportunities ahead and shares his plans for leveraging Newgen's strengths in traditional markets while expanding capabilities in new regions.

Here are the edited excerpts:

As a leader, how do you anticipate your role evolving in the rapidly changing business landscape, where innovation and digital transformation are becoming increasingly important for success? 

To stay relevant and future-ready, enterprises must deliver a great customer experience, continuously innovate, and achieve operational excellence. At Newgen, we understand the changing business dynamics and empower our customers to become agile and truly digital.

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Our NewgenONE digital transformation platform enables our customers to drive enterprise-wide transformation by automating hundreds of processes and applications. We envision becoming a trusted digital transformation partner that facilitates automation at scale, allows businesses to leverage existing systems, and accelerates transformation with low code.

As a leader, my role is to take strategic initiatives towards realising this vision, helping enterprises transform by innovatively connecting systems, processes, and people.

What do you see as the biggest opportunities and challenges for your company in 2023 and how do you plan to address them?

We feel optimistic as we enter 2023 and aim to make the most of the upcoming opportunities. The market for digital transformation is only growing bigger and stronger across regions. The opportunities are apparent as enterprises are looking to automate at scale while putting their customers at the centre of transformation. Our foothold is strong in traditional markets and will deepen further as we expand our capabilities and innovate. While there is some deferment in decision-making in established markets, our business model lets us manoeuvre in times of uncertainty and adapt to shifting dynamics.

How is Newgen leveraging digital transformation to empower businesses and stay ahead in the market?

At Newgen, we recognize the critical role of digital transformation in driving business growth and staying ahead in a rapidly changing market. With our powerful low-code digital transformation platform, NewgenONE, we are enabling our customers to achieve their digital goals and automate their operations at scale. Our platform helps businesses deliver exceptional customer experiences, achieve operational excellence, and drive continuous innovation. As a result, we are empowering our customers to stay ahead in the market and grow their businesses with confidence.

What measures are you implementing to ensure your business's long-term sustainability and resilience?

We have made significant progress as an organisation and continuously delivered strong performance across key business metrics. Due to the high demand for digitalisation, we expect strong growth in various verticals like banking, insurance, government, and shared services. This will help us drive sustained growth in the long term. Apart from having a robust presence in traditional markets, we are strengthening our foothold in regions like Australia. As part of our business strategy, we will leverage a combination of direct sales channels and a global system integrator network to grow further. Lastly, our continuous endeavour to empower enterprises with innovative, tech-enabled products and solutions has helped us win customers’ hearts for more than 30 years and will continue to do so.

This interview is part of an exclusive series that featured CEOs and MDs of top organisations sharing their perspectives on the ever-evolving business landscape and the future of work. Browse all the interviews here!

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Topics: Leadership, #CEOseries

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