#13 Blue Dart Express: Indomitable people force
As South Asia’s premier courier and integrated express package distribution company, Blue Dart’s vision is to establish continuing excellence in delivery capabilities focused on the individual customer. One of the critical elements that has been instrumental in driving Blue Dart’s market leadership is its indomitable people force. Barttanu Kumar Das, Senior Vice President & Head HR explains, “The line and HR managers engage with the team through regular interactive sessions like team brief and town halls. This helps capture employees’ feedback, suggestions and ideas, for continuous improvement besides alignment with the company’s goals and initiatives.”
The organization’s committed, diverse and over 7,700 employees are its most valued asset. The focus is on creating an enabling environment that provides for the all-round development of the individual. The workplace environment is such that it instils a sense of pride and camaraderie. Blue Dart values self development which has instilled a winning attitude in its employees and this is reflected in the unmatched standards of service quality that the employees offer to its customers.