Article: The covid-ification of EX- 2020 outlook for employee experience

A Brand Reachout InitiativeTalent Management

The covid-ification of EX- 2020 outlook for employee experience

Take a look into India’s largest research on employee experience, Mind the gap: 2020 Outlook for Employee Experience, as we gear up for its launch in People Matter and SAP SuccessFactors #EXWeek.
The covid-ification of EX- 2020 outlook for employee experience

Today’s workforce is experiencing especially turbulent and uncertain times. A global health crisis has exacerbated an already dynamic and volatile environment for both workers and companies. Unforeseen changes to the workplace, remote work, and heightened pressure to deliver under challenging conditions are just some of the obstacles that enterprises and their employees face. 

Business operations today are all about continuity during a crisis or potential crisis. But are organizations ready? Are corporate clients fully prepared to leverage flexible work as a strategic approach to mitigating risk?

Albert Einstein once observed that our most significant problems cannot be solved at the same level of thinking at which they were created. The global outbreak of Covid-19 presents a significant problem. 

Amid the volatility, uncertainty, complexity and ambiguity lie hidden opportunities for us: 

Technology is playing an integral role in determining the success of the new ways of working and is revolutionizing the employee experience.

In this new reality, where predicting the future is beyond our reach,  leaders need to think differently about their role in creating and maintaining employee experiences. In an attempt to help businesses design employee experience as thoughtfully in the times of turbulence, People Matters in partnership with SAP SuccessFactors brings to you the research, Mind the gap: 2020 Outlook for Employee Experience”.

The COVID 19 pandemic has quickly re-prioritized the employee expectations, today, employees need to have access to the digital tools and technologies to get work done, they also need a supportive workplace culture to help them navigate new business realities. Delivering on the promise of great #COVID-ification will be a key differentiator.

So what’s new for 2020? Key trends include: 

  • 90% of organizations prioritize employee experience as an important criteria while deciding to invest in an HR technology
  • 66% of organizations said that the top action step they will take to enhance employee experience is by aligning HR strategy to business
  • 53% of organizations shared that their HR team does not have the requisite skills & capabilities to achieve employee experience priorities
  • Employee feedback is the most prevalent method among employers to measure the employee experience in the areas of Talent Acquisition, Learning & Development, and Performance Management
  • Technology is a determining force in enhancing the employee experience across the employee lifecycle

About the research

Mind the gap: 2020 Outlook for Employee Experience, research by People Matters and SAP SuccessFactors measures the current state of the employee experience in Indian organizations. The survey was conducted across India which captured the responses from 509 unique companies from different industries and employee size.

While conducting this research, we aimed at understanding the three questions:

  • What is the current state of the employee experience in India
  • What are the opportunity areas in different aspects of life cycle to enhance the experience
  • Finally, how to measure the success of your employee experience strategy


To understand and measure, what makes an optimal working experience for employees, we developed a 3-dimension rating scale, based on design thinking principle, to capture the readiness of organizations with employee experience:

  • Empathize stage: Acknowledging the business case for employee experience and empathizing and defining the challenge.
  • Create stage: Ideating, prototyping and testing your employee experience plan/strategy
  • Materialize stage: Implementing your plan with great returns

To access the entire research register for the research launch here, People Matters and SAP SuccessFactors #EXWeek.

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Topics: Talent Management, #EXWeek

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