While going through an article, an upset editor said to the journalist, “A bot can write a better article and in coming days we will see bots replacing journalists.” This statement came out of anger but some editors in the business media may think about trying it. This may not only apply to any specific sector but sectors across the entire industrial spectrum that the business media industry deals with. 

Chatbots and Blockchains are the latest buzz words in HR technology.  Not long ago, it was analytics and big data. In this changing tech-disruptive business environment, how the CHROs should build a case for talent transformation is the big question for all the leading HR heads. 

Do employees feel ‘scared’ of chatbots? Frankly, the answer is, it is too early to say but ‘concern’ is the best suitable word to define their feelings currently. Employees across different organizations and sectors are not scared of giving away their positions to chatbots, but they are a bit concerned about what future lies ahead in the field of journalistic writing. 

People Matters has organized their first virtual conference on ‘Talent Tech Evolve,’ to reach out to HR communities globally and to provide them with unparalleled content, path-breaking insights, and perspectives. 

Yazad Dalal, Senior Director, HCM Transformation, Applications, APAC, Oracle, shared his thought process and key focus areas on the topic ‘CHRO imperatives to evolve their ‘Talent Tech’. He said that in order to adopt the modern technology, the first thing to define is the mission and what business issues we are trying to fix and what the success metric is. If this is evaluated correctly, then technology has a significant role to play in the HR world. 

Technology adjustment 

Taking a decision to adopt the technology is an easy one, but executing the technology may come as a roadblock. Dalal pointed out that launching any technology is tough, but it should be done at a larger management program. In order to get it well adopted, one has to drive the people and convince them to accept it. He shared when banks launched their ATMs machines across the country, they didn’t fire a large chunk of their workforce.

“The goal of an organization should be to provide its employees with such technological solutions, which can lead to a productive environment…People should be open to change and if something is not working appropriately, then they should fix it…This change gives the organization the caliber to compete in the market; otherwise, it will become redundant.” --Yazad Dalal, Senior Director, HCM Transformation, Applications, APAC, Oracle

Dalal batted on the thought that technology is something that allows one to enhance and sharpen their skills, rather than take away people’s jobs. But on the other hand, all the organizations have to be on their toes in order to grow. Growing forward is linked to the change that any organization is willing to accept; and the senior leadership should take charge of that change, according to Dalal. 

Adapting to the change 

The issue is to adapt to the change in any organization, which is inevitable in today’s world of the necessity to acquire and use new technologies. The goal of an organization should be to provide its employees with such technological solutions,  which can lead to a productive environment. 

Dalal highlighted that, in order to adopt the change, the most important thing that is required is that the top leadership should be convinced and believe that any particular change in the organization shall bring a positive outcome for the company. “People should be open to change and if something is not working appropriately, then they should fix it. For example, we recently changed the way we talk externally in the market,” said Dalal. 

Emphasizing on why change is important, the veteran shared that this change gives the organization the caliber to compete in the market; otherwise, it will become redundant. “Even a billion dollar company can be disrupted and get bankrupt if it doesn’t adopt the change. Dalal believes the C-Suite can lead to change if one can convince their senior leadership to prepare for future and think differently. Concluding his thoughts on change and chatbots, he said, “I am always amazed to learn something new and new experience keeps me alive. There is tremendous opportunity in the human resource domain and this the best and most exciting time to be in this business.”