Servion, a specialist in the Customer Experience Management (CX) domain, has appointed David Raj as Chief HR Officer who will be responsible for Global HR across Servion & Acqueon. David will be a part of the Executive Officer Group and will be based out of Chennai. This addition to the leadership team is part of the company’s sustained efforts to rapidly expand globally and cater to the growing business.
According to Gartner’s recent Customer Management Business report, “Video and visual-based technology will replace 60% of existing customer management business process services across traditional and nonvisual digital channels by 2012”. The report also predicts a 300% increase in the market adoption of mobile apps and chat within the business process by 2020. For over 20+ years, Servion has been a leader in driving and pioneering such market trends. The company has been steadily progressing on its workforce expansion plans in India and have hired over 200 people in the last four months, and is expecting to hire a similar number in the next few months. With its unique IP-based platforms, Servion is firmly set to emerge as a market leader in customer experience management across domains like BFSI, Telco & Healthcare.
Commenting on this development, Sameet Gupte, CEO, Servion said, “We continue to execute to our growth plans. This includes strengthening our workforce to meet our expanding customer base and market innovation needs through R&D. As we move to the next level, we will continue to build an exceptional leadership team. We are confident that David’s rich experience and proven leadership skills will enable us to build the right people culture and processes required to scale.”
David Raj, Chief HR Officer for Servion, said “Servion is a part of an interesting marketplace which is transforming everyday. I am really excited to join the company at such as crucial stage and look forward to building Servion into a strong employer brand and cultivate a dynamic talent pool.”
With the constantly evolving customer experience management space with respect to complexity and demand. Players like Servion are increasingly seeing demand for clearly defined ROI and Talent management. As the industry moves towards increased emerging tech investments, customized consulting and solutions, next-generation services - enhanced and multi-channel, Servion is ramping up their investment in technology and talent. David Raj’s appointment further demonstrates Servion’s commitment towards scaling up and attracting the best talent.