The retail industry which employs roughly 2 million people is faced with high attrition to the extent that roughly 40-50 out of 100 shop floor employees who have a direct connect with the customers exit retail chains annually. Grappling with shop-floor employee exits, retail chains are setting up schools to train them in selling goods, besides ensuring a better work culture with higher pay and promotions. Employees leave for three reasons: one, absence of a good salary structure; two, lack of good working conditions for entry-level employees; and third, dearth of quality retail education, which deters them from taking up retail as a serious career option.
Retail chains are now making efforts to curb this trend by offering intensive in-house training for new employees as the cost of replacing an employee is high. Consultants say retail courses could help create better talent and that even retailers need to make collective investments towards developing training facilities.
Source: Financial Express