Amazon India to hire 20K staff in customer service
Amazon India announced that it has opened close to 20,000 seasonal employment opportunities in its customer service (CS) organization to ensure customers worldwide continue to have a seamless online shopping experience. The new positions are now open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangalore, Indore, Bhopal and Lucknow. Most of the positions are part of Amazon’s ‘Virtual Customer Service’ program that provides flexible work-from-home options.
The new positions will require associates to support customer needs and deliver personalized, peculiar experiences that customers love through various mediums like email, chat, social media, and phone. The eligibility criteria for these positions include – minimum educational qualification of 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.
Akshay Prabhu, Director – Customer Service, Amazon India stated,“We are continuously evaluating hiring needs across the customer service organization in response to the growing customer demand. We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons. The new associates who will join us in our offices or work from home through our Virtual Customer Service program will play a key role in relentlessly advocating for our customers and raising the bar on their experience.”
He added that over the past few months, Amazon has scaled up to prioritize the safety of its CS associates and continue to serve its customers’ needs. These new seasonal positions will provide candidates job security and livelihood during these unprecedented times.
The efforts come as Amazon is investing in building a highly collaborative customer service work environment, offering opportunities for growth. Based on the candidates’ performance as well as business needs, a percentage of the present temporary positions are likely to be converted into permanent positions towards the end of the year.
The announcement comes almost a month after it announced in May that it will hire nearly 50,000 temporary workers to cope with surging demand from online shoppers for both essential and non-essential products. Earlier this year, the ecommerce major had announced that it plans to create 1 million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. As the ecommerce sector bounces back from the lifting of the lockdowns, the sector is witnessing a surge of job creation.