In the face of the COVID-19 pandemic, mortgage interest rates have dropped significantly. More homeowners are refinancing, and are increasingly looking to the internet to conduct their transactions as they are sheltering in place due to the current crisis. As an online mortgage lender, Better.com has a competitive advantage over brick and mortar lenders. The company has seen a 200% increase in applications since COVID-19 began and funded $1.4B in loans in April and $1B in loans in March.
To meet the demand, Better.com, one of the fastest-growing homeownership platforms in the United States, has plans to hire an additional 300 positions in Gurgaon, India, in the next quarter. In the US, the company is also hiring 1,000 new staff in 2020, and has targeted laid-off hospitality workers in New York, Charlotte, and Orange County, Calif.
The company is looking to hire employees who are mission-oriented, hard-working, committed, and want to make an impact. Since COVID-19 began, the fin-tech disruptor has already on-boarded 150 new hires in India and 350+ total.
Vishal Garg, CEO and Founder, Better.com, said that “Working in hospitality requires a customer-centric mindset and an ability to be level-headed and calm under pressure. These attributes are very valuable and transferable to our sales and ops teams.” More here: https://welcome.better.com/hospitality.
Headquartered in NYC, Better.com has digitized the entire mortgage process to eliminate fees, unnecessary steps, and time-wasting appointments, instead of the traditional manual and paper document-based experience.
The outbreak of COVID-19 has dramatically changed the way we work and interact. In such a scenario, Better.com has put employee wellness and safety front and center, and has launched some initiatives for its team in Gurgaon, India to support its people.
“We are deeply focused on building and nurturing a people-first ethos as an organisation. We recently launched a series of employee wellness initiatives during these extremely daunting times”, said Bhavesh Sharma, Country Head - India, Better.com.
Adapting to work-from-home (WFH)
Employees received an INR 10,000 stipend when COVID-19 began to furnish a WFH setup; they also received an additional stipend to manage Wi-Fi expenses etc.
Those with children received an additional allowance to use if they needed to get learning tools, games, low-cost technology etc.
Prioritizing employee wellness
Launched virtual therapy sessions with licensed therapists to help improve overall mental health.
Weekly events to promote team building, which includes virtual interactive cooking and craft classes, trivia sessions, happy hours and more.
For parents with children
Better.com offers flexible working hours to parents with children, while ensuring that customers are served while being mindful of schedules.
Offering virtual child-care to all employees worldwide.
Covering educational content subscriptions/resources for parents working from home with children.