Pooja Lal, Head Rewards Strategy Planning, BI WORLWIDE shares strategies of improving employee experience and ways of making it more holistic. Under initiatives taken, she avers that BI WORLWIDE focuses on behavioral economics and all their research is based on it. She also talks about platform called as ‘Indulge’ where they offer experiential rewards to clients and an offline tool for employee engagement called as ‘Passion Pursuit’. The biggest challenge, she adds, is communication. The key lies in communicating to employees to establish a better connect with them. To know more, look at the exclusive interview.