While the external business and tech landscape evolves at a rising pace, HR leaders find themselves at the centre of ensuring their companies are able to weather changes and emerge out of the storm with success. The business critical role of HR today is highlighted when the SHRPA Global state of the HR industry Report 2024 notes that for companies across APAC and ME, managing labour market shifts is among top 3 factors shaping business outlook in 2025.
To see how HR can overcome gaps and deliver on critical imperatives for 2025, we talked with Divya Mohan, CHRO, InsuranceDekho. Part of the Success Navigator Leadership Interview series, Divya reflected on her journey at InsuranceDekho, explaining how change execution today requires HR to ensure HR tech usage is aligned with business objectives.
With a focus on HR technology and AI solutions, Divya discussed how organizations can enhance HR's role in delivering business results while strengthening their change management practices. She highlights the importance of aligning HR technology and AI solutions with business strategy, effective communication, and leadership support to drive successful change management. She also emphasizes the need for HR teams to prioritize employee experience, foster a culture of continuous learning, and adapt to a multi-generational workforce for successful transformation.
As organizations look ahead to 2025, Divya’s insights offer a roadmap for overcoming the hurdles of HR transformation. Here are some strategies HR leaders can apply in their organizations:
- Align HR Tech with Business Strategy: Ensure that any HR tech solution is aligned with the overall business strategy and organizational maturity.
- Prioritize Communication and Training: Build strong communication plans to ensure smooth transitions and educate employees on how new systems will benefit them.
- Invest in HR Tech and Transformation Teams: Foster teams dedicated to HR tech, transformation, and communication to handle the complexities of digital transformation.
- Focus on Employee Experience: Ensure that new technology not only improves efficiency but also enhances the overall employee experience.
- Maintain Agility: Be ready to adapt and evolve HR processes to meet the changing needs of the organization.