“Artificial intelligence will change the global economy and tech industry so fast in the coming years that 60% of the IT jobs that we’ll have in 2025 haven’t even been invented yet,” said Oracle CEO Mark Hurd during his keynote session at Oracle OpenWorld 2018.
According to a report by PwC, there are three levels of AI, 1) Assisted Intelligence – which is focused on improving what people are already doing. 2) Augmented Intelligence – which helps people and organizations to do things that they couldn’t do otherwise. 3) Autonomous Intelligence – which defines machines working on their own.
Leveraging AI in HR can have multiple implications – from improving candidate experience to creating new jobs, from innovative employee perks to supporting employees for the future of work. Here’s how to start your journey.
1. Gather the data you need
- Deploy a cloud HCM system with a unified data view the reflects a “single version of the truth, that’s able to integrate with other systems, including financial, customer, and supply chain data.
- Create and maintain a complete, actionable view of your full talent data, including the skills of past, current, and prospective employees.
- Enlist a cloud software partner well versed in artificial intelligence, with a product roadmap showing substantial R&D investments in emerging technologies relevant to your industry.
2. Create a phased plan starting with “low-hanging fruit”
- Start automation with “Can Do” assisted intelligence tasks, such as “churn detection and detecting low and high performers.25 Quick gains can also come from chatbots that respond to customers inquiries faster, 24/7/365.
- After your team achieves that level of competency, move to the ‘augment phase” by using AI to support recruiting, retention, and engagement initiatives you couldn’t achieve before, such as workforce segmentation or succession planning.
- Share best practices with other lines of business to engender the reputation of human resources as innovative AI consultants.
3. Implement a training program to maximize your best investment—people
- Simultaneously train and conduct surveys with HR staff to ensure they see immediate value in AI adoption and are using it for their own professional fulfillment. Remember that AI projects are no longer only for data scientists—in the enterprise, it’s gone mainstream.
- Designate team members as AI deputies who train other departments on best practices and areas for productivity spikes, in order to increase engagement and morale (align with employees’ career pathing goals, wherever possible).
- Launch a new program that diverts a portion of time and money saved because of AI technology to team-building events and employee wellness initiatives.
This article was first published on Oracle.com