Article: Dos and don’ts of Robotic Process Automation

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Dos and don’ts of Robotic Process Automation

Learn about the role RPA plays in talent acquisition and the factors to keep in mind while deploying RPA in an organization and deriving business.
Dos and don’ts of Robotic Process Automation

The environment and the work culture of organizations have shifted massively in the last few years. Ever since digitization has taken over, there have been many speculations about the risk to jobs and its other effects. Robotic Process Automation or RPA is one such process. It is a process where the organization automates the task across application and system by interacting with IT architecture without complex integration.

However, any definition read about Robotic Process Automation will be outdated in the next few years, simply because definitions evolve and change. The words Robotic Process Automation were introduced seven years back but has been in play for over 60 years. One of the very first successful RPA implementations was Eliza; a robot that took on the role of a psychiatrist.  

Alan Turing; is considered as the father of RPA by most people as he was famous for his research on how machines imitate or emulate the intelligence in human beings. Hence, a movie on him was titled as ‘The Imitation Game.’ The Turing’s test named after Alan determines a machine’s ability to exhibit intelligent behavior equivalent to, or indistinguishable from that of humans. We using portals for online banking and shopping daily take the reverse Turing's test as we prove that we aren’t robots but humans. 

According to Manish Mincoha, Co-founder and CTO of Visume Online Inc, the definition of Robotic Process Automation are “Machines to reasonably emulate current human decisions and actions.”  But when it comes to HR and Talent Acquisitions, bots or copilots need to do much more than just sending messages. 

The four crucial questions one should ask while hiring someone for a position are; Where are the candidates? Are they relevant? Are they interested? Do they have the skill?  So how does one utilize the power of RPA in Talent Acquisition? One may automate this process by having copilots or robots which automatically source candidate profiles across job portals and social forums; Auto sourcing. Another RPA bot or copilot is used to screen these candidates after finding them for the requisite skills state calling the process Auto Screening. 

Engagement is another attribute of the process that can be automated. Instead of calling manually, the robot can send them a message asking them if they are interested in the job. RPA also evaluates a candidate for the skills you are looking for by running a non-human supervised test. The bot runs the test, asks the right questions, getting the answers, checking the answers are relevant or not also called asynchronous interviews. This entire process of automation is based on simple RPA usage, which takes away much pain of the tedious process in talent acquisition. The process which manually takes two weeks, with the right set of tools and software can be reduced to two days with Robotic Process Automation. 

RPA has been proven to be useful for an organization in terms of saving money and time and helps then be consistent in its decision. Having said that RPA is a complex journey with a vast set of technologies. The first aspect to keep in mind when starting with RPA is to know that RPA is not a project but a journey. This journey has a starting point, but no end as it keeps on progressing, evolving, and add the complexity of what one is already doing. 

What factors contribute to the solution cost?

The cost depends on the complexity of integration, a business process which one has automated, the number of systems to be integrated with, and the complexity of decisions incorporated in the project to take action. The value added comes out to be more if the process automated is lengthy and has touch points across people and software. The larger the scope, the more value one will get from an RPA project. 

The trio of elements; AI, BMP, and RPA help you drive the maximum value of a project. Even though these elements may seem different, but in reality, they overlap each other for a project to be successful. All three aspects need to come together to drive value. The entire process of talent acquisition can be automated with the help of Sourcing co-pilot, Screening co-pilots, Evaluation co-pilots, and Engagement co-pilots, and much more. Each of these co-pilots can accomplish various roles further if automated.

The often asked question after knowing about RPA is whether to use custom solutions or generic platform when it comes to talent acquisition. With both available in the market, the choice becomes complicated and confusing. The generic platform allows you to create any automation process or precise point solutions that handle specific TA-related problems. So depending on requirements, one can choose between the two. However, for faster usage point solution is better, but it also takes longer to launch. 

Lastly, one should always remember while installing RPA; there is no risk to human jobs and their role in an organization. Even with everything being automated, the process is supervised by humans. The tasks which are unproductive for humans are automated to help organizations realize the value of their employees. Humans have to be in control. 

 

(This article is based on the masterclass, ‘Making the most of RoboticProcess Automation: Dos and Don’ts conducted by Manish Mincoha, Co-Founder and CTO, Visume Online Inc during TAC 2019 by People Matters)

Topics: #PMTAC, #AutomationAndJobs, Technology

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