Skilling

The future of work: Why adaptability is becoming the most valuable employee skill

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Veena Bansal explains why adaptability, continuous learning and the ability to unlearn are becoming essential for employees to navigate AI-driven workplace transformation and evolving career demands.

By: Veena Bansal


For decades, career success followed a predictable path: specialize in a field, gain experience and master a defined function. The unspoken agreement was simple: build deep expertise and remain valuable as long as that expertise was relevant. Today that promise is wearing thin. According to LinkedIn’s Work Change Report, today’s workforce entrants are on track to have twice as many jobs over their careers as people did 15 years ago. 


As career paths become less linear, the ability to change roles and respond to new demands could be more important than any one qualification.


This shift is humongous in magnitude. The World Economic Forum’s Future of Jobs Report 2025 predicts 170 million new jobs and 92 million displaced jobs by 2030, resulting in a net gain of 78 million. And perhaps more importantly, 39% of the skills workers are using today will have changed or become obsolete by 2025-2030.


Artificial intelligence, automation, changing business models, and geopolitical uncertainties are shortening the life span of skills. Employers are already pivoting their priorities to align. Analytical thinking continues to be the most sought-after core skill, cited by almost 70% of employers, with resilience, flexibility and agility not far behind at 67%. 


Adaptability, therefore, is no longer a nice-to-have. It is fast becoming a core requirement of the modern workforce.


Where AI raises the stakes


Jobs are increasingly being redesigned around technology, business priorities and changing customer expectations, with generative AI leading this trend. According to the International Labor Organization, 25% workers worldwide are in a job with some exposure to generative AI. But change is more likely than total replacement, as jobs involve a variety of tasks, many of which still need a human touch.

The professionals who will thrive are those who can move up the value chain: from execution to judgment, from producing information to interpreting it, from completing tasks to defining the right problems.


The future of work is often posed as a competition between humans and machines. A more useful way to think of it is whether professionals know how to work with technology. 


Microsoft’s 2025 Work Trend Index points toward ‘human-agent teams’, with employees increasingly delegating tasks to AI agents and concentrating on higher-value work. 46% of leaders said their organisations already use agents to automate workflows or business processes.


So, adaptability is much more than merely learning a new platform. It is the ability to rethink how work should be done when tools fundamentally change. An agile employee asks what can be automated, where human judgement is still needed and what new skill should be developed next.


Unlearning offers a competitive edge


Adaptability also requires unlearning. Successful executives often rely on practices that helped them succeed, but those habits can become blind spots. Unlearning starts with asking whether a familiar approach still produces the best outcome. 


Good leaders preserve what works and let go of what no longer does. They test new approaches, abandon failing strategies and stay open to feedback, even when it is challenging.


Adaptability is thus strongly correlated to learning agility and the World Economic Forum forecasts that curiosity and lifelong learning will become more important through 2030. A degree is a start but does not ensure relevance for a lifetime career.


Learning must be part of the job, from keeping up with industry changes to building capabilities beyond one's own role. This does not mean becoming a generalist with superficial knowledge. 


It means marrying deep expertise with curiosity and flexibility. AI can now surface in seconds patterns that once took years to learn, so a professional's edge lies less in holding answers than in adapting, and in trading expert status for a student's mindset.


For senior professionals, this can be challenging. A title represents years of experience and achievement, and it is natural to rely on what has worked before. But past success can sometimes make it harder to see when a different approach is needed. 


Staying curious, listening to others and testing new ideas can help ensure that experience remains an advantage rather than becoming a limitation.


Future-proofing one’s career through adaptability


Workplaces change in every industry, whether through new methods of doing a job or shifts in the wider working environment. Employers therefore look for people who can keep pace with that change.


Adaptability shows an employer that you can take on new challenges and adjust to them with ease.


Organisations also need to create environments where employees can actually adapt. This requires moving past traditional training to continuous capability building, experimentation and cross-functional work.


Hiring needs to change too. If you recruit only for today’s job descriptions you risk creating a workforce that is optimized for yesterday’s problems.


Adaptable employees see change early, experiment, operate in ambiguity, seek feedback and translate learning into action. Adaptability in this sense is not a soft skill. It’s an economic ability. As technology enables faster and cheaper execution of routine tasks, there will be a premium on human judgment, creativity, collaboration and learning agility. 


Fastest-growing skills include AI and big data, networks and cybersecurity, technology literacy, while creative thinking, resilience, flexibility, agility, leadership and collaboration are still critical.



About the author: Veena Bansal is the CHRO of M3M India, leading the company’s people strategy and human resources initiatives.

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