19th Apr 2017, Sairam Vepakomma, #L&D #Csuite
Why and how you should get your workforce to listen to what your customers are saying
8th Mar 2017, Sairam Vepakomma, #L&D
The ability to probe can not only help bring about clarity in a customers need, it can also bring the implied needs to the surface
23rd Jan 2017, Sairam Vepakomma, #Culture
It is the time we took a call, whether to hide from a whining customer or to relish a treat of wine from the customer.
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