Vidya Priya Rao, is the Founder and Director of Innovatus Marketers Touchpoint LLP, a customer experience, marketing, and sales consulting and services firm based in Mumbai, India. She is a service design thinking decoder. She is a visiting faculty at S.P.Jain School of Global Management. She is an Executive, Marketing & Sales Coach, Trainer, and Keynote Speaker.
Devoting time and resources for learning shows your commitment to a customer-centric culture shift, and it offers employees to start sharing ideas for improvement, and it is a morale-boosting opportunity to improve their skill sets.
At this moment of truth, the 'd' word highlights that we need a different kind of thinking. It's about a new learning for the leadership, middle managers, and for your employees on the frontline and behind the scenes from multiple departments to enable the :WoW customer experiences."
As a leader, you can be a role model by demonstrating the change you want to see through your own behaviors and mindsets. You may start practicing these simple design thinking mindsets within your organization.