Ever wished you could go back in time and change something you did or said, solve a problem of today by rectifying a move made in the past? While time travel in the literal sense is not a reality yet, but imagine if you could explore the quantum realm at work and change the past, present and the future. Spoilers Ahead!
Every business model is getting turned on its head. People have to adapt to it in real time. The digital transformation needs a road map. The authors Nishith Sharan and Tushar Khosla suggest a 5 E model in an attempt to demystifying digital transformation.
As generations advance, technologies change and multiple options surface, newer forms of service deliveries are appearing – chatbots, employee self-service, artificial intelligence, service robots and so on.
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Amid this new business imperative called EX, organizations are increasingly directing their focus on enhancing not only the professional prospects of their workforce but also their employees’ cumulative professional experience and creating that 'aha' moments. In this issue, we take a look at the right mix of physical, digital and emotional experiences that can help organizations elevate the employee experience, and more importantly the roadblocks that organizations face to create a home-away-home.