Kotak Mahindra Bank has appointed Bhavnish Lathia as Chief of Customer Experience. In his new role, he will spearhead the customer experience function for the bank. Additionally, he will be responsible for the technology of the consumer bank.

Also known as Nish, Bhavnish, a seasoned professional with 25 years of experience, is known for leveraging technology as a disruptive function and building and scaling high-performing teams.

Out of a total of 25 years of experience, he spent eighteen years at Amazon spanning all business functions like product management, E-commerce, marketing, engineering & analytics with a primary focus on enhancing customer experience. Nish also worked with Valo Health as their Chief Product Officer. 

Dipak Gupta, Joint Managing Director, Kotak Mahindra Bank is confident that Nish’s sharp customer focus, deep curiosity, and wealth of product, technology, and operations knowledge will be an asset to the bank as it embarks on its next phase of growth.

Virat Diwanji, Group President – Consumer Banking, Kotak Mahindra Bank said, “We expect Nish to lead a mission to transform and create cutting edge customer experiences by leveraging technology solutions straddling all customer touchpoints of the bank.”