Lenovo India announces leadership change for integrated operations and service delivery
Lenovo has announced a leadership change for its India business. The company has elevated Nitin Garg to Director and Head of Services Support, and Saurabh Agrawal to Director for Integrated Operations.
With over three decades of diversified experience, Nitin was previously leading the Integrated Operations function. In his fifteen-year stint at Lenovo, Nitin has led critical projects and initiatives for the company.
This includes the execution of high-impact projects such as the 1.5M notebook deal, conceptualising and deploying salesforce.com, CRM for the commercial segment, growing the ‘Make in India’ capacity, and building an in-house capability to develop multiple process automation tools for enhancing productivity and ease of operations. He was also instrumental in building Lenovo’s integrated operations practice in the Central Asia Pacific market.
Nitin has served across corporate sales, distribution, channel management, business operations, and supply chain management. Prior to Lenovo, he worked with MNCs and domestic IT organisations.
Saurabh, a Lenovo veteran, was heading the Center of Excellence as part of the international service support organisation where he was managing operations to support the business through process improvements, reporting and analysis leveraging data science and analytics, building tools and systems to support next-generation service capabilities for the organization.
Saurabh has had multiple successful stints since the time he joined the India business as a part of the IBM transition in 2005. As part of Lenovo, he has been CFO for different geographies and business groups with stints in Lenovo Middle East & Africa, EMEA Mobile Business Group and ROW Services Operations. Prior to Lenovo, Saurabh worked with MNCs like IBM and Tata Steel.
Announcing the appointment, Shailendra Katyal, Managing Director, Lenovo India, said, "We are streamlining and strengthening our internal teams and it is a pleasure to introduce Nitin and Saurabh to their new roles. Due to their extensive experience at Lenovo and thorough understanding of the company’s strategy, I have full confidence that they are the right fit to lead their verticals to greater heights. Our team will benefit greatly from their ingenuity and solution orientation.”