India’s financial sector GCCs lead in skilling: Deloitte India Analysis

According to the Deloitte India GCC Culture Sensing Report 2025, 81% of financial services GCCs offer robust skilling and development pathways, setting a benchmark for learning-led growth across industries. 

The report, which surveyed 100 GCCs across five sectors—technology, financial services, consumer, life sciences and healthcare, and energy—reveals a strong overall Culture Index of 82/100. Empowerment (89), ethics (85), and growth (84) emerged as standout strengths, but it is the financial services sector’s investment in continuous learning that signals a deeper commitment to building future-ready talent ecosystems. 

“Financial services and technology GCCs show the most consistent empowerment,” said Saurabh Dwivedi, Partner, Deloitte India. “Skilling is no longer a support function—it’s a strategic lever for retention, productivity, and innovation.” 

Nearly 95% of organisations scored high in empowerment and inclusion, driven by transparent policies, equal opportunities, and robust CSR initiatives. However, the report also flags persistent challenges across sectors—favouritism, promotion biases, wage competitiveness, and limited access to advanced tools—that continue to weigh on employee sentiment. 

Agility remains a weak spot, with scores averaging just 74 and only 23 percent of organisations demonstrating high adaptability. This signals a resistance to change that could slow innovation and responsiveness, especially in sectors lagging behind financial services in learning maturity. The report highlights how GCCs are embedding diversity and inclusion, with wellness initiatives, collaborative leadership, and psychological safety enhancing workplace experience.

These cultural strengths are reinforced by Deloitte’s GCC framework, which positions India as a global epicentre of innovation and transformation. With over 1,700 centres already operational by FY24, employing 1.9 million professionals and contributing US$64.6 billion in revenue, India’s GCC ecosystem is poised to scale to 5,000 centres and expand into tier II and III cities. 

To sustain this momentum, the report calls for targeted efforts to standardise wages, advance gender parity, and accelerate workforce development—especially in sectors yet to match the financial services industry’s skilling depth. A coordinated, people-first approach will be key to maintaining India’s competitive edge and ensuring GCCs continue to drive inclusive, innovation-led growth.