Paytm Mall has appointed Abhishek Rajan as its new Chief Operating Officer. Former COO Srinivas Mothey has been elevated to Senior Vice President Merchants Solutions at Paytm, where he would be working on innovative retail solutions for merchants.

The ecommerce platform is also moving its operations from Noida to Bengaluru as it aims to tap into the rich talent pool available in the city’s consumer internet and startup ecosystem.

Vijay Shekhar Sharma, founder & CEO of Paytm, stated, "I am very happy to see the way Abhishek has built and led the travel business for us. In the post-Covid world, we want to bring commerce to even more customers and serve the SMEs across the country. We are well-capitalized, have a great team, and a massive network of customers to make our O2O model penetrate further in India."

The firm also plans to hire over 300 people for product and technology roles as it aims to expand across business categories. The existing workforce will have the option to either shift to Bengaluru or continue working from their current location in various roles.

Rajan, an IIM-Ahmedabad alumnus, has built and scaled up Paytm's travel business over the last four years, driving large revenues for the company. It is this expertise which the firm is hoping to leverage. In his new role, he will oversee Paytm Mall’s operations across product, technology, supply chain, marketing, and finance.

In particular, he will specifically focus on strengthening the commerce customer experience and expanding the hyperlocal merchant base, thereby enabling more kirana stores to be part of the digital commerce journey. Also, he will continue to lead Paytm's travel vertical till the time a new business head is appointed.