Oracle launches new employee experience platform
Oracle this week announced the launch of Oracle ME (My Experience), an all-in-one employee experience platform built directly into the Oracle Fusion Cloud Human Capital Management suite. It includes Oracle Touchpoints, Oracle HCM Communicate, employee experience tool Oracle Journeys, Oracle Connections, Oracle HR Helpdesk, and Oracle Digital Assistant. In addition, it connects to and automates processes with third-party systems and works across multiple channels such as email, SMS, web browser, collaboration tools, and video conferencing.
The new platform draws on workforce data accumulated through the rest of the suite's solutions to create a customised approach for each employee, based on personal details such as role, location, goals, activities, interests, and other attributes. Its features include targeted communication, recommendations of relevant tasks with step-by-step contextual guidance, connections with managers and peers, and other personal services based on individual employee preferences.
On managers' and HR's end, Oracle ME allows the tracking of real-time employee sentiment and includes tools for taking action accordingly. It also enables HR to issue personalised employee communications, among other tools for supporting the workforce. The platform is set up such that managers and HR can make changes without requiring IT support.
Jason Averbook, industry analyst and co-founder and CEO of Leapgen, calls Oracle ME the "birth of a new category" that takes the employee experience conversation a step further.
“What we’ve treated as a luxury when it comes to personalised support and workforce communication is now a necessity. Oracle is meeting modern employee expectations and then some - and they’re not calling it a nice-to-have. Proactive listening, contextual guidance, and personalised communication is exactly what the workforce needs and deserves, and Oracle ME delivers,” he said.