According to a survey led by Gartner Inc., a management consulting firm, only 5% of HR leaders confirmed implementing generative Artificial Intelligence (AI) in HR operations. 

Moreover, of 105 HR leaders participating in the survey, 9% said they are currently engaged in conducting generative AI pilot programs in their organisations.  

Dion Love, Vice President of Advisory, Gartner HR practice said “More than half of HR leaders surveyed by Gartner said they are currently exploring how they can use generative AI with nothing in place yet. Conversely, 14% of HR leaders are not planning to use generative AI in the near term.”

Furthermore, the HR leaders through the survey reported that at the moment, human resource operations are on priority for generative AI. This includes administrative tasks, policies, documentation and recruitment processes.

Commenting on the survey results, Helen Poitevin, Vice President Analyst, Gartner HR practice stated, “Progressive organisations will begin to broaden how they use generative AI for instance, our June 21 survey revealed more than one-quarter of HR leaders are planning to use generative AI to develop personalised career development plans.”

Emphasising an HR’s role in implementing generative AI in their organisation, 167 HR leaders who responded to the survey shared that:

• 60% of them are escalating discussions on the use of generative AI across the organisation
• Almost 58% of them are collaborating with IT leaders to implement generative AI
• 45% of them are collaborating with legal and compliance functions of their organisations to explore further use of generative AI.

Poitevin added, “HR expects to take a leading role in the evolution of generative AI; 35% of the 133 HR leaders who responded to Gartner’s survey expect to lead their organization’s enterprise-wide AI ethics approach.”

Of 177 leaders surveyed for Gen AI within HR, 84% consider that generative AI enhance the productivity of existing HR processes. While a majority of them believe with generative AI, the organisation will be able to eliminate redundant activities within the function. 

Dion concluded, “Our survey revealed that most HR leaders expect a decrease in headcount within the HR function once generative AI is implemented due to the increased efficiency.”