Leadership

Transforming learning through AI: Explore Digitide’s bold approach to upskilling

22 July 2025|

Updated on 23 July 2025

Digitide’s innovative partnership with Skillsoft is based on a people-centric philosophy and a deep integration of artificial intelligence.

One of India’s largest private employer conglomerates is rewriting the rules of workforce development. With over 600,000 employees across Quess Corp, Digitide and BlueSpring, the scale and complexity of the business demand not just operational agility—but a bold approach to learning and upskilling. At the heart of this transformation is Digitide’s innovative partnership with Skillsoft, underpinned by a people-centric philosophy and a deep integration of artificial intelligence (AI).

“For us, the skill and integration of AI in this day and age is absolutely critical—almost like bread and butter,” says Ruchi Ahluwalia, Chief People Officer, Digitide. This sentiment reflects more than just a strategy, it’s a cultural shift within the organisation.

As part of The Skill Shift series—a collection of transformative learning stories curated by Skillsoft and People Matters, we will be exploring how Digitide is deeply invested in evolving the ‘human experience’, and has built its learning ecosystem around personalisation, empowerment, and technology, powered by Skillsoft’s digital learning solutions.

From scaling to strategy: A human-centred learning model

Digitide’s approach to learning is rooted in what it calls the “human experience”—an employee-led model designed to engage every individual in their own growth journey. “It means creating a personal and employee-led approach where we engage directly with each employee to understand and support their journey,” Ruchi explains.

In traditional organisations, instructor-led training often served as the primary method of skill development. But at Digitide, a more modern mindset has taken shape where each employee is encouraged to own their learning. The model is supported by digital platforms like Skillsoft, which offers curated, AI-enabled experiences like Percipio, tailored to an individual’s current skill level and aspirations.

This shift is more than philosophical, it’s practical too. With such a vast and diverse workforce, spanning industries, geographies, educational backgrounds and generations, the organisation needed a scalable, accessible and responsive system.

Challenges of scaling that were solved with technology

The scale of Digitide’s operations posed a unique challenge: how to ensure consistent, ongoing upskilling across hundreds of thousands of employees. The answer lay in automation, personalisation, and intelligent tools. “Our workforce exceeds 600,000 individuals across the three entities. With that kind of scale, the key challenge becomes: how do we ensure consistent, ongoing upskilling?” Ruchi shares.

Skillsoft played a crucial role in addressing this challenge. With over 75 AI-driven courses on topics such as digital literacy, leadership, and change management, the Percipio platform provided depth, breadth, and flexibility—allowing employees at different stages in their careers to learn at their own pace.

The learning experience was also powered by assessments that gauge current competence and recommend tailored courses, making upskilling not just accessible, but relevant. “Tools like Skillsoft, and our internal AI-powered chatbot ‘QB’, support this by providing curated learning experiences, answering queries, and enabling continuous self-driven development,” she adds.

Building a culture of continuous improvement

Digitide’s learning journey goes beyond platforms and processes—it is also about shifting mindsets. The organisation places a strong emphasis on cultivating adaptability and lifelong learning. “The ability to continuously learn and let go of your preconceived notions… to unskill yourself and reskill—that’s part of the DNA we’re trying to drive,” explained Ruchi.

To reinforce this, Digitide introduced thematic Learning Weeks, gamification of learning journeys, and the development of internal AI champions who lead by example. The messaging is clear: AI is not here to replace employees, but to free them up for higher-value work. “Yes, a part of your job may be taken away by AI , but what you get out of it is more quality of work, more value-creating work,” said Ruchi.

On the employee engagement front, the company uses an AI-powered listening tool named Nikki, which conducts short seven-minute conversations to gather feedback. From Net Promoter Scores and policy sentiment to mood analysis and word clouds, Nikki delivers granular insights by geography, department, and function. “This frees up our HR team to focus on action and experience improvement, rather than just data collection,” she feels.

A scalable model for the future

With AI now embedded into its organisational structure, it is treated as a core function alongside HR, finance, and sales. Hence, with the help of Skillsoft, Digitide has institutionalised technology as an enabler of human potential. “We have also begun managing digital workers with the same rigour as human employees,” she says, highlighting how the organisation treats AI and automation as strategic workforce elements.

The journey hasn’t been without its hurdles, but the partnership with Skillsoft has been a cornerstone of success, allowing Digitide to align learning with business needs, scale its efforts efficiently, and empower individuals to take charge of their growth.

This is part of the Skill Shift Series, where Skillsoft and People Matters together explore how companies are redefining learning to bridge the skills gap and drive business impact.

Learn how Skillsoft Percipio can transform your organization’s learning journey today!

Topics

#skilling

#SkillUp, Evolve, Grow, Ignite Growth

#Leadership

#Artificial Intelligence

Author

Ajinkya Salvi