Big interview with Pramod Bhasin, Founder, Genpact

It was his vision that established an industry in India. Pramod Bhasin founded Genpact (formerly known as GE Capital International Services, GECIS) in 1997 and is considered the founder and pioneer of the Business Process Management industry in India – an industry that employs over a million people directly & indirectly.  What started as an idea to handle GE’s back office processes, has now become a USD 2.46 billion revenue-making company. He served as Genpact’s President till 2011 and is currently the non-executive Vice Chairman of the company. 
In this candid interaction, he talks about the vulnerabilities of running a business, venturing into an uncharted territory, perils of building an infrastructure, handling fast-paced growth, the belief in ideas and capabilities, and the role HR plays in creating a culture of meritocracy and risk-taking.
You started Genpact in 1997 in India, at a time when handling business processes remotely wasn’t even heard of. What gave you the