Translating learning to customer experience

This session is part of People Matters L&D League Annual Conference 2011.

Hear from an HR leader, TN Hari, Head - HR, BigBasket who has helped multiple organizations to scale up at a large level as he shares his experiences and challenges in ensuring that till the last leg of the organization up until the consumer, employees demonstrate the right skills as expected.

Wath the video as he shares his experience on learning programs within organizations.