Best Employer 2.0, RBS Business Services Pvt. Ltd

At RBS, they believe very strongly in their Values - Serving Customers, Working Together, Doing the Right Thing and Thinking Long Term. Three key areas where RBS has been able to do very well are, clear articulation of roles, aligned people policies & practices and an engaged workforce. Values and operational processes are largely dependent on these three principles. RBS believes in developing well rounded professionals in such a way that they truly understand what it is to be a customer; and as part of its strong CSR program, the company provides ample opportunity to each employee to give back to the community.

During a conversation with any potential colleague, RBS makes it amply clear that it is committed to investing in its people, and the organizations culture is one that invests in nurturing careers. The talent management team operates in driving the pride for the firm’s values. Pankaj Phatarphod, Managing Director, RBS Business Services Private Ltd, India, says, “We are absolutely committed to make that investment in our people to help them think long term and build their careers with us. Our philosophy is based on “WeCare” - for our customers, our people and the community at large. As the feedback has shown, our people truly feel valued and treat RBS as home away from home!”

Raj Kaza, Head-HR, at RBS Business Services Private Ltd, India, says, “All talent management activities at the company are aimed at creating bankers for tomorrow and that describes the philosophy of everything that the company does.”