Firms need service providers to give holistic solutions: Aditya Malik

Within organizations, the training function is fragmented as more often than not, there are different leaders managing the ‘Domain & Developmental’ trainings hence there is lack of complete end-to-end horizontal view. This is the buyer side of it. From the seller side, no service provider has approached this as an end-to-end solution to the buyer. Their approach is rather tactical, instead of partnering with companies and building programs as per the need of the client. On both sides, cost is the biggest trigger for evolution to the next level. Organizations are tired of dealing with multiple vendors. They need service providers that can provide end-to-end solutions of high quality. Service providers also realize that fragmented approach is affecting their margins and they are competing with one or two member entities that have lower overheads, so they have no choice but to evolve.