Article: HCL CEO Vineet Nayar unveils his book: Employee First, Customer Second

C-Suite

HCL CEO Vineet Nayar unveils his book: Employee First, Customer Second

Based on the philosophy HCL Tecchnologies adopted to steer out of recession, HCL’s CEO Vineet Nayar, unveiled his book ‘Employee First, Customer Second’. Nayar emphasized that it was the might of this mantra that kept the employees to the forefront, to retain their talent and instill a sense of security amongst its employees during the economic downturn. The book focuses on the fact that cost-cutting, handing over pink slips and shutting shops not only sends a negative wave of sentiment across the organization, which further decelerates performance and productivity, but also hampers the stock prices. Any organization, most important of all, has to be answerable to its stakeholders who have invested in the company and this includes the employees as well. Communicating the predicament of the economic factors transparently to the employees and involving them in the decision-making process will make the employees accountable and responsible toward the organization; productivity and performance will improve. Nayar also stated that the rate of attrition as the index to measure employee satisfaction is obsolete and it is the morale of an employee, the contribution he is making to improve the business output and an enhancement of his value proposition is what should be measured to measure employee satisfaction.  

Based on the philosophy HCL Tecchnologies adopted to steer out of recession, HCL’s CEO Vineet Nayar, unveiled his book ‘Employee First, Customer Second’. Nayar emphasized that it was the might of this mantra that kept the employees to the forefront, to retain their talent and instill a sense of security amongst its employees during the economic downturn. The book focuses on the fact that cost-cutting, handing over pink slips and shutting shops not only sends a negative wave of sentiment across the organization, which further decelerates performance and productivity, but also hampers the stock prices. Any organization, most important of all, has to be answerable to its stakeholders who have invested in the company and this includes the employees as well. Communicating the predicament of the economic factors transparently to the employees and involving them in the decision-making process will make the employees accountable and responsible toward the organization; productivity and performance will improve. Nayar also stated that the rate of attrition as the index to measure employee satisfaction is obsolete and it is the morale of an employee, the contribution he is making to improve the business output and an enhancement of his value proposition is what should be measured to measure employee satisfaction.  

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Topics: C-Suite, Strategic HR

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