#17 PayPal India: Delivering through Empowered People
We believe that people share a sense of pride and passion when they clearly understand the vision of their organization
Today, the India operations of PayPal contribute to more than half of the development work that happens for the organization worldwide. At the very core of this organization is a strong ‘faith in people’ and ‘trust’, which drives business at PayPal. People Matters spoke with Anupam Pahuja, General Manager, PayPal India’s Development Center and Jayanthi Vaidnathayan, Director-HR, who affirm that at PayPal, employees are truly the fulcrum of the organization.
What is the essence of being a great workplace for PayPal?
Anupam Pahuja: We have been ranked amongst the best workplaces by the Great Place to Work® Institute for three consecutive years. This demonstrates our organizational commitment to keep employees at the forefront of every activity we initiate. Our ideology is that when you nurture employees, it helps the organization grow. We promote ‘inclusiveness’ which means recognizing peoples’ contribution to the well-being of the organization, breaking hierarchy and placing value on talent, diversity, creativity and individuality. This is possible only through the culture and HR initiatives at PayPal that lays the foundation to be a great workplace.
How can the people function enable business, without losing focus on ‘people centricity’?
Jayanthi Vaidyanathan: We believe that people share a sense of pride and passion when they clearly understand the vision of their organization. We place great emphasis in helping our employees understand how their role is linked to the vision of the entire organization and how important their individual contribution is to the overall business. Our reward structure for leadership and senior management places equal emphasis on both customer engagement and employee engagement indices. The ‘Global HR Service Delivery’ model allows HR partners to work in tandem with business leaders in driving business and people outcomes. The ‘e-HR Centre of Excellence’ and ‘MyHR’ (the employees’ services and support arm) provide the right support in implementing people outcomes. Together, they enable alignment of business goals without losing focus on ‘people outcomes’.