Ex-HSBC HR leader Dimple Kaloya joins MetLife GCC as CHRO

MetLife Global Capability Centres (MGCC) has appointed Dimple Kaloya as its new Chief Human Resources Officer (CHRO), effective 17 August 2026, marking a key leadership addition as the organisation continues to strengthen its people and organisational capabilities.

Kaloya joins MGCC from HSBC, where she spent seven years in senior HR leadership roles, most recently serving as Head of People, Global Capability Network India and Group Functions Global Capability Network and Technology Centers. Her appointment places her at the centre of MGCC's people and organisational strategy as the company focuses on building future-ready capabilities.

Mandate centres on people, operating model and AI-enabled capability

In her new role, Kaloya will lead the people and organisational agenda across MGCC. According to information shared with People Matters, her responsibilities will include:

• Building a future-ready organisation
• Advancing MGCC's evolution as a strategic enterprise capability
• Driving people and workforce priorities
• Strengthening operating models
• Supporting AI-enabled capability development

The appointment comes as organisations across industries continue to rethink workforce structures, talent strategies and capability building in response to rapid technological change.

Brings extensive experience in HR transformation

Kaloya arrives at MGCC with experience spanning strategic business partnering, organisational transformation, operating models, talent management and workforce strategy.

Before joining MetLife, she held multiple leadership positions at HSBC, where she led people initiatives across complex global businesses. Her work included business partnering, leadership development, employee experience, employee relations, organisational transformation, modern HR practices and large-scale workforce programmes.

Her career also includes leadership roles across several organisations, including:

• Ernst & Young
• Aon
• WNS
• Standard & Poor's

Across these organisations, she worked with leaders across APAC, India, the Americas and EMEA, helping align people strategies with business objectives.

Focus on future-ready organisations

Kaloya is recognised for her work at the intersection of talent, organisational effectiveness and the future of work.

She has built a reputation for helping organisations create agile and high-performing operating environments while adapting to changing business priorities.

Her professional interests include:

• Future of work
• Talent strategy
• Organisational design
• Workforce transformation
• Human potential and AI

She is also an active speaker and contributor across industry forums, including NASSCOM, SHRM, NHRDN and CII.

Academic and professional credentials

Kaloya's academic and executive education background includes specialised training in HR leadership and organisational design. Her qualifications include:

• CHRO Executive Education Programme from Wharton Business School
• Certification in Organisation Design from Macquarie University
• MBA
• Bachelor's degree in Information Technology

These credentials complement a career built around leading workforce transformation initiatives across global organisations.

Leadership addition for MGCC

The appointment adds an experienced HR and business leader to MGCC's executive team at a time when global capability centres are expanding their strategic role within multinational organisations.

With responsibility for shaping the people agenda, organisational effectiveness and future capability building, Kaloya will play a key role in supporting MGCC's next phase of growth and evolution as an enterprise capability hub.