Anil Ambani-owned Reliance Communications (RCom) plans to shift more than 5,500 employees from its call centre functions for post paid, enterprise, international calling and Reliance India back offices to third-party business process outsourcing companies, an Economic Times report said.
RCom chief executive officer Gurdeep Singh confirmed the move. Two persons aware of the development said deals with existing and new BPO companies were almost finalised and contracts will be announced in the next three to four weeks.
India's third-largest mobile phone company by number of subscribers, RCom had already outsourced customer services of its pre-paid customers to BPO providers, including Vertex and Tech Mahindra.
Read the full report here