Mercer launches AI-powered HR platforms to enhance workforce analytics

Mercer, a unit of Marsh McLennan, announced on Thursday the launch of two artificial intelligence-powered platforms designed to improve workforce analytics and human resources decision-making, the company said in a statement.

According to Mercer, the first platform, Workforce Insights, provides organisations with access to talent benchmarks across more than 100 countries and 20,000 organisations. The tool enables HR leaders to compare metrics against industry standards and identify workforce trends.

Mercer also introduced Aida, an Artificial Intelligence Digital Assistant, integrated into its Talent All Access Portal. The company said the assistant allows HR teams to ask questions in natural language and receive data-driven responses.

“By introducing AI platforms and assistants, we are empowering clients to interact with our data in a more dynamic and intuitive way,” Pat Tomlinson, Mercer’s President and Chief Executive, said in the statement. Jean Martin, Mercer’s Global Head of Career Products, added that the platforms were “built by HR leaders, for HR leaders” and stressed their focus on data quality and reliability.

Mercer said its research shows that Chief Human Resources Officers are increasingly using data to inform decisions, secure project funding, and provide strategic input to business leaders. The company added that the new tools support HR teams facing pressure to incorporate workforce analytics into daily operations.

Alongside the product launches, Mercer continues to advise organisations on maximising AI workforce investments. According to the company, its consulting services focus on work redesign, talent reskilling, and flexible workforce models.

Company profile

Mercer specialises in investment objectives, workforce planning, and health and retirement outcomes. Its parent, Marsh McLennan, reported annual revenue exceeding $24 billion. InvestingPro data shows Marsh McLennan has a market capitalisation of nearly $99 billion and achieved revenue growth of 9.2 percent over the past 12 months.

Marsh McLennan reported second-quarter 2025 earnings above Wall Street expectations, Reuters reported. Adjusted earnings per share were $2.72, compared with analysts’ forecasts of $2.67. Revenue for the quarter was $7 billion, exceeding the consensus estimate of $6.94 billion.

The company’s Board of Directors declared a quarterly dividend of $0.90 per share, payable on 14 November 2025 to shareholders of record as of 2 October.

In September, Marsh, another business of Marsh McLennan, launched BrokerSafe, an insurance facility for US freight brokers, Business Insurance reported. The facility provides up to $5 million in primary auto liability limits, with additional capacity sourced from the London market.

Mercer said the introduction of Workforce Insights and Aida is intended to provide HR leaders with data-driven tools to improve workforce planning and decision-making. The company stated that the platforms give organisations access to comparative benchmarks and interactive assistance that can support business priorities across geographies.