In this video Suchismita Burman, CHRO, ITC Infotech shares how she expects three key talent trends to gain momentum in 2020. One of the trends she speaks about is a consultative approach or the approach of collaboration and taking a people approach in order to help the business. 2020 will be the year of the experience economy where employees will be significantly impacting the business bottomline with their intrinsic willingness to serve the company and its customers. Hence she stresses upon a people approach for HR to be one of the major talent trends for 2020.