The use of advanced technology is transforming the world of work. Transactional work is no longer going to be the norm as AI-based technologies take over the workplace. Work is going to become simpler, smarter and more agile. Keeping the human element in this seamless mesh of humans and machines would be the biggest challenge of the HR fraternity.
In this context, People Matters in association with Oracle interviewed CHROs from leading companies about how to make work more human. In this video, Sanjay Dutt, SVP & Global Head of Capability Development, EXL shares his insights, he said:
- Technology today is changing how value is created and delivered. It is playing a significant role in automating routine day-to-day transactions. Even for complex processes like onboarding, learning, and employee transfers, there is technology that is not just managing the process; it is delivering a better employee experience.
- The use of data as an asset in solving the right problem is going to be important for HR professionals to reflect on. They also need to think about how they will orchestrate human and machine capabilities.
- HR is no longer an enabler or support function. It’s a player in the business that drives business outcomes.