The use of advanced technology is transforming the world of work. Transactional work is no longer going to be the norm as AI-based technologies take over the workplace. Work is going to become simpler, smarter and more agile. Keeping the human element in this seamless mesh of humans and machines would be the biggest challenge of the HR fraternity.
In this context, People Matters in association with Oracle interviewed CHROs from leading companies about how to make work more human. In this video, Harshvendra Soin, Chief People Officer, Tech Mahindra shares his insights:
- Technology has to enable ‘customer-like’ human experiences at work. And HR policies need to be designed for the individual, addressing their personal needs.
- Blockchain and AI are going to redefine the HR function. They are already transforming how work is done and are eliminating transactional processes. But while technology acts as an enabler, moments of truth and experiences are always human. And the future is more human than you think.