The use of advanced technology is transforming the world of work. Transactional work is no longer going to be the norm as AI-based technologies take over the workplace. Work is going to become simpler, smarter and more agile. Keeping the human element in this seamless mesh of humans and machines would be the biggest challenge of the HR fraternity.
In this context, People Matters in association with Oracle interviewed CHROs from leading companies about how to make work more human. In this video, Manisha Nayar Vohra, Head - Corporate HR, Delhivery shares her insights:
- As a logistics company that has to operate in a 24x7 environment, technology and experience are crucial to the business. It is up to HR to ensure that the transactional work is automated – whether that’s related to leave, entitlement related queries, or policy-related questions.
- Technology helps us capture multiple data points across the employee lifecycle. How are we taking actions based on meaningful analysis? Adopting technology requires a mindset shift as it enables and empowers an employee.