Video: Making moments that matter at Marsh McLennan

A Brand Reachout InitiativeLearning & Development

Making moments that matter at Marsh McLennan

In conversation with Anuradha Mishra of Marsh McLennan and Minaxi Indra of upGrad for Business, we find out how businesses can set people up for success by empowering them with interpersonal skills.


Marsh McLennan (MMC) truly believes that interpersonal effectiveness is an important part of an organisation’s learning and culture. The vision was to strengthen an open, people-centric culture that emphasises the importance of making moments memorable and meaningful across the employee lifecycle. This led to an impactful partnership with upGrad Work Better, where together they launched the Enhancing Interpersonal Skills Program to develop more empathetic relationships in the workplace. It played a critical role in setting people up for success in a corporate setting by enabling them to communicate, build camaraderie and align to achieve business outcomes.

Soft skills are important for companies to increase employee engagement and retention and achieve overall business growth. At MMC, prioritising interpersonal relationships led to early attrition going down, discourse on wellness going up, people bringing their best selves to their meetings and reinforcement of belonging, care and empathy. In our exclusive, one-of-a-kind multimedia flipbook, in partnership with upGrad for Business, titled Amplifying Growth, Achieving Impact: Customer Success Stories, we unlock more critical insights on empowering a better future for all by investing in interpersonal skills at the workplace.

This interview is only one of the 11 stories we bring to you of how leading companies across India are launching learning interventions that bridge the gap between content, skills and experience. In an insightful conversation with Anuradha Mishra, Senior Vice President - Talent Learning & Inclusion Leader, Marsh McLennan and Minaxi Indra, President, upGrad for Business, we deep-dive into their journey of designing learning journeys that prioritise collaboration and effective communication. This video comes with exclusive takeaways on:

  • How investing in interpersonal skills positively impacts culture, employee productivity and business outcomes
  • The critical role of uWB in leading impactful workshops that received 4.75/5 feedback
  • Prioritising wholesome talent development by focusing on skillset, toolset and mindset
  • Recognising the 3 layers in the organisation-new & junior employees, high-performers and first-time managers, and CXOs & business leaders
  • Empowering an aspirational learning culture to build a resilient workforce

And more! Aligning learning to business outcomes is where we truly see the magic happen. Watch this space for more exclusive stories on empowering an organisation’s culture with learning interventions that prioritise soft skills. 

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Topics: Learning & Development, Skilling, #HRCommunity, #Future of Work

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