In this panel discussion during L&D annual conference, highly experienced leaders share their thoughts on how functional expertise will remain the cornerstone of learning and that L&D should focus on customers to identify the functional skills required. An organization is as capable as its talent and hence L&D needs to take the baton to make organizations future-ready. Some of the leading organizations are now focusing on the customer experience, technology and changing business models to define their training needs while at the same time they are also treating learners as their consumers.
