Displaying 81-90 of 440 results.
9th Feb 2014 — 12th Feb 2014,
Hyderabad
The pressures on today’s frontline managers are relentless in terms of expectations from customers, senior managers, external suppliers and their staff. The contributions of these managers have a direct impact on the quality of products/ services that the customers receive. As a frontline manager you need an array of managerial and interpersonal skills to cope with these pressures, and still deliver ever improving results.
11th Feb 2014 — 14th Feb 2014,
Bangalore
In today’s rapidly changing customer dynamics and extreme visibility of customer voice on social media, one wonders how to keep up with the pace. Great CSATs, high NPS scores, superior customer service are what companies are aiming for. But how are they going about achieving this? What is a perfect call? Is answering a customer enquiry enough? What is true quality of service? What should we measure? And how do we effectively use what we measure? Can a contact center directly drive business growth? To know answers to these questions and to understand some path breaking principles in customer service management, we invite you to attend the Masterclass by M D Ramaswami at Bangalore
15th Feb 2014 — 16th Feb 2014,
Bangalore
What's in it for you<br>
1) Successful relationship with your customers<br>
2) Rapid increase in customers & sales<br>
3) Higher customer satisfaction rates<br>
4) Collaborative & productive team<br>
5) Accelerated business growth
18th Feb 2014 — 21st Feb 2014,
Mumbai
In today’s rapidly changing customer dynamics and extreme visibility of customer voice on social media, one wonders how to keep up with the pace. Great CSATs, high NPS scores, superior customer service are what companies are aiming for. But how are they going about achieving this? What is a perfect call? Is answering a customer enquiry enough? What is true quality of service? What should we measure? And how do we effectively use what we measure? Can a contact center directly drive business growth? To know answers to these questions and to understand some path breaking principles in customer service management, we invite you to attend the Masterclass by M D Ramaswami at Bangalore
20th Feb 2014 — 21st Feb 2014,
Mumbai
This program helps the HR professionals understand the importance of compensation and benefits in such a way that they are able to understand the intricacies, basic reward system, the global trends in compensation and benefits and are able to link pay with performance for better planning.
22nd Feb 2014 — 23rd Feb 2014,
Delhi - NCR
This program helps the HR professionals understand the importance of compensation and benefits in such a way that they are able to understand the intricacies, basic reward system, the global trends in compensation and benefits and are able to link pay with performance for better planning.
22nd Feb 2014 — 23rd Feb 2014,
Delhi - NCR
This program helps the HR professionals understand the importance of compensation and benefits in such a way that they are able to understand the intricacies, basic reward system, the global trends in compensation and benefits and are able to link pay with performance for better planning.
22nd Feb 2014 — 29th Mar 2014,
Mumbai
Course will cover the following topics 1) What HR Needs to Know about Business? 2) Personal Effectiveness for Next Gen HR. 3) Talent Supply 101 4) Capability Development 101 5) Performance Management 101 6) Compensation and Rewards 101 7) Being a Business Driver - What the Line (Really) Wants? 8) Managing and Leading Change
14th Mar 2014 — 15th Mar 2014,
New Delhi
The “Smart Reward Manager” is an Integrated Program for Managing Employee Compensation & Rewards in Organizations, and amongst others
20th Mar 2014 — 21st Mar 2014,
Delhi - NCR
This workshop helps you identify a wide range of training needs based on the paradigm of learner and creates a climate that supports effective learning. It will make you understand the values and the impacts of learning and development activities in your organization. You will become more competent in people management activities and be able to support newcomers through induction, providing formal and informal training to them.
Displaying 81-90 of 440 results.