As fintech evolves at an unprecedented pace, the demand for skilled professionals is outpacing supply. According to the National Career Services portal, a staggering 18 lakh jobs went unfilled in financial services in 2023 due to a lack of relevant skills. With rapid advancements in digital payments, AI-driven financial solutions, and regulatory compliance, fintech firms are rethinking their approach to talent development.

Building a future-ready workforce

New-age financial institutions are embracing continuous learning, cross-functional training, and leadership development to bridge the skill gap. Findi, for instance, has developed in-person and online training programs covering fintech innovations, data analytics, cybersecurity, and compliance.

"This helps employees stay ahead in a landscape driven by digital transformation," says Mukul H. Chopra, CHRO at Findi.

Spice Money is also taking a structured approach through the Spice Money Academy, a dedicated learning hub focused on digital payments, fintech innovations, and compliance training.

At NeoGrowth, learning is a long-term investment. Through its integrated platform, NeoLearn, employees engage in over 90 training modules annually, averaging 40+ hours of learning. Programs are delivered via classroom sessions, virtual learning, and a mobile app, ensuring accessibility and flexibility.

Beyond technical skills, on-the-job mentoring and platforms like Gyandhara foster broader discussions on business strategy, customer insights, and well-being—equipping employees with both knowledge and a customer-first mindset.

Leadership development in Fintech

While upskilling is critical, nurturing leadership talent is equally essential for fintech firms aiming for sustained growth. Companies are investing in structured leadership journeys, mentorship programs, and hands-on learning experiences.

At Spice Money, the WOW Manager Program, developed with JOMBAY, equips managers with strategic thinking and leadership capabilities. For senior leaders, the CHAMP Program (Cluster Head Advanced Management Program) provides immersive training in advanced management techniques, fintech innovations, and rural market dynamics.

"By integrating technical expertise with purpose-driven leadership, we build leaders who can navigate fintech disruptions while empowering communities," says Dilip Modi, Founder & CEO, Spice Money.

Similarly, at NeoGrowth, leadership is developed through structured growth pathways combining functional training, soft skills development, and MBA sponsorships. The Catapult program, designed for fresh management talent, provides cross-functional exposure, early mentorship, and hands-on roles aligned with fintech’s fast-paced demands.

"Leadership at NeoGrowth goes beyond formal training," shares Arun Kumar Nayyar, MD & CEO. "We embed learning into daily experiences through expert-led knowledge sessions, gamified training, and curated mentorship programs."

Future-proofing talent for a dynamic industry

With fintech expanding into AI, blockchain, and decentralised finance, the need for future-ready skills is more pressing than ever. Organisations are preparing for this by partnering with universities to offer specialised courses, simulating real-world business challenges to develop leadership agility. 

Organisations are also encouraging cross-functional rotations to build a more versatile workforce. As fintech continues to reshape the financial landscape, companies investing in learning, adaptability, and leadership excellence will be best positioned to thrive in a rapidly changing world.